Service Desk Management
With Sologate’s Managed IT Service, we can assist you in putting into effect cutting-edge procedures, technologies, and best practices that increase end-user satisfaction and can significantly reduce operating expenses and increase productivity.
Sologate offers comprehensive end-user support (ITIL aligned) to save you the effort and money involved in running an internal service desk team. A range of coverage options, from standard office hours to round-the-clock, are available to meet any corporate demand.
Service Desk Management
With Sologate’s Managed IT Service, we can assist you in putting into effect cutting-edge procedures, technologies, and best practices that increase end-user satisfaction and can significantly reduce operating expenses and increase productivity.
Sologate offers comprehensive end-user support (ITIL aligned) to save you the effort and money involved in running an internal service desk team. A range of coverage options, from standard office hours to round-the-clock, are available to meet any corporate demand.
Service Desk
User Satisfaction
Remote Help Desk
ITIL Aligned
Our core competencies include different models to choose from:
- Fully Managed service desk support: With a single point of contact, centralized accountability and tracking, service level agreements, and metrics-based reporting, we offer comprehensive end-user support (ITIL aligned) to save you the effort and money involved in running an internal service desk team. The MS team always works in the background to anticipate a potential interruption and take proactive measures to remedy it, as opposed to waiting for something to break and responding which is a reactive approach.
- Remote IT support: End-user problems including not being able to connect to the internet, a slow or “frozen” computer, printing problems, or trouble signing in are the most frequent problems that require tech support solutions. With the use of cloud-based solutions that give us complete access to your network and systems, we can remotely resolve these IT issues. With Sologate’s remote support technology services, you can keep your personnel operational at a reasonable cost.
- On-Site support: With cloud-based services becoming more and more popular, a lot of IT support work is being done remotely. However, there are still problems that call for on-site IT solutions. When Sologate is unable to resolve an issue remotely, a specialist is always dispatched to your location. We also provide on-site services with regular schedules.
Service Desk
User Satisfaction
Remote Help Desk
ITIL Aligned
Our core competencies include different models to choose from:
- Fully Managed service desk support: With a single point of contact, centralized accountability and tracking, service level agreements, and metrics-based reporting, we offer comprehensive end-user support (ITIL aligned) to save you the effort and money involved in running an internal service desk team. The MS team always works in the background to anticipate a potential interruption and take proactive measures to remedy it, as opposed to waiting for something to break and responding which is a reactive approach.
- Remote IT support: End-user problems including not being able to connect to the internet, a slow or “frozen” computer, printing problems, or trouble signing in are the most frequent problems that require tech support solutions. With the use of cloud-based solutions that give us complete access to your network and systems, we can remotely resolve these IT issues. With Sologate’s remote support technology services, you can keep your personnel operational at a reasonable cost.
- On-Site support: With cloud-based services becoming more and more popular, a lot of IT support work is being done remotely. However, there are still problems that call for on-site IT solutions. When Sologate is unable to resolve an issue remotely, a specialist is always dispatched to your location. We also provide on-site services with regular schedules.